Location & working arrangement

Nuneaton | Full-time | Permanent | Hybrid

We offer hybrid working, with an expectation that you'll be present at our Holland & Barrett office in Nuneaton.

Intro

How do we make our skincare range work harder for customers and the business? Which products, ingredients and routines meet different skin needs? And where can we improve our offer across stores and online?

These are the commercial decisions you'll shape as our Category Manager – Skincare.

We're looking for an experienced skincare buyer or category manager who understands the market and its nuances: skin types and concerns, ingredients, product benefits, regimes and how customers shop the category. You'll combine this specialist knowledge with strong commercial judgement and a track record of delivering results.

You'll own the skincare category's commercial performance, building on our existing strategy and range to improve productivity, profitability and customer relevance. You'll optimise the assortment, strengthen supplier partnerships and identify the right opportunities for growth, whether through better ranging, pricing, promotions, channel execution or targeted innovation.

You'll think across the whole customer journey, from helping customers navigate skincare in store to improving discovery, conversion and the proposition online.

What you'll be doing

• Own the skincare category P&L and commercial forecast, driving sales, margin, profitability and supplier income, and taking action on risks and opportunities.
• Deliver and continually refine the category strategy, improving the performance of the existing range while identifying opportunities to grow, optimise or rationalise.
• Use your understanding of skin types, concerns, ingredients, product regimes, brands and market trends to make customer-led ranging and proposition decisions.
• Review range architecture, product performance, gaps, duplication and customer needs across price points and channels; make selective NPD and innovation decisions where they add value.
• Lead supplier relationships, negotiations and Joint Business Plans, improving terms, investment, funding and performance.
• Own pricing and promotional decisions, balancing competitiveness and customer value with sales, margin and promotional returns.
• Partner with Digital Trading, Marketing and Retail teams to optimise the skincare offer and customer journey across stores, online and other relevant channels.
• Use sales, customer, competitor, search and conversion insight to identify underperformance, improve the existing assortment and prioritise range and channel opportunities.
• Work with Supply Chain and Demand Planning on the commercial response to availability, excess stock, stock productivity and working-capital risks.

What you'll bring

You'll bring proven buying, category management or comparable commercial experience specifically within skincare. This is essential: we need someone who understands how the skincare market works and can translate that expertise into commercial decisions, not simply someone with a general interest in beauty.

Beyond that, you'll bring:

• Commercial ownership. You can manage a category P&L and forecast, identify risks and opportunities, and take practical action across range, pricing, promotions and suppliers to deliver profitable growth.
• Skincare ranging expertise. You understand skin types and concerns, ingredients, benefits, routines and the different roles products play within a regime. You can use this knowledge alongside performance and customer insight to improve an existing assortment, spot genuine gaps and avoid unnecessary duplication.
• Supplier leadership. You can negotiate effectively, build productive brand relationships and develop commercial plans that improve performance, investment and returns.
• Omnichannel thinking. You understand how skincare discovery, education and shopping behaviour vary between stores and digital channels, and how to tailor range and trading decisions accordingly.
• Collaboration and judgement. You can influence colleagues across Commercial, Digital, Marketing, Finance and Supply Chain, turning insight into clear priorities and action.

You don't need to know every part of H&B's business from day one. What matters is a strong foundation in skincare, proven commercial delivery and the curiosity to keep improving the category.

Benefits

Holidays

• 33 days, including bank holidays
• Holiday purchase scheme

Health & Wellbeing

• 24/7 Virtual GP access
• Private medical insurance – single cover
• Annual free at-home health testing kit (after 6 months' service)
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support

Financial Wellbeing

• Workplace pension with 5% employer contribution
• Life assurance (2x salary, after 6 months' service)

Reward

• Annual Bonus (subject to company and individual performance) up to 10%
• £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)

Lifestyle & Everyday Benefits

• Access to cashback and discounts from a wide range of retailers
• 25% colleague discount, available in store and online, with free delivery on online orders
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
• Cycle to Work scheme

Call to action

If you've built your career in skincare buying or category management and enjoy making an established range work harder, this is an opportunity to combine specialist category expertise with real commercial ownership.

Bring your skincare knowledge and commercial judgement. Help us build a more relevant, productive and profitable category.

About Holland & Barrett

At Holland & Barrett, we exist to make health and wellness a way of life for everyone, adding quality years to life.

For more than 150 years, we've helped people make informed choices about their health and wellness.

Skincare is part of that journey. We want to make it easier for customers to discover products that suit their individual needs, preferences and routines — backed by clear information and a range that reflects what matters to them.

Inclusion & accessibility statement

We want Holland & Barrett to be a place where everyone feels welcome, respected and able to contribute.

Different backgrounds, experiences and perspectives make better teams and better decisions. We encourage you to apply even if you don't meet every requirement listed.

If you need any adjustments or additional support during the recruitment process, please let us know.

#LI-Hybrid #LI-CM1