Location & working arrangement 

Nuneaton, UK | Permanent, full-time | Hybrid working 

We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in Nuneaton (or another designated location) for a minimum of 2 days per week. 

Intro 

Help make every customer interaction count. 

As a CRM & Loyalty Executive at Holland & Barrett, you'll help bring our customer campaigns to life, making sure the right messages, offers and rewards reach the right people at the right time. Working closely with our CRM team, you'll support day-to-day trading activity, deliver accurate and engaging campaigns, and help us learn what works best for our customers. 

What you'll be doing 

• Build and launch CRM and loyalty campaigns using approved briefs. 
• Set up customer audiences, links, personalisation and promotions, checking each detail before campaigns go live. 
• Monitor campaign performance and support regular reporting to understand what's working. 
• Keep campaign trackers and documentation accurate and up to date. 
• Manage competing deadlines while maintaining campaign quality and delivery standards. 
• Flag potential delivery risks and contribute ideas to improve our campaign processes. 

What you'll bring 

• Experience in CRM or loyalty marketing campaign execution. 
• Familiarity with CRM platforms; platform-specific training or experience would be an advantage. 
• Good attention to detail when building, checking and deploying campaigns. 
• Strong organisation and prioritisation skills to manage multiple campaigns and deadlines. 
• A practical, collaborative approach and an interest in using campaign results to improve future activity. 

Benefits 

Holidays 

• 28 days, including bank holidays 
• Holiday purchase scheme 

Health & Wellbeing 

• 24/7 Virtual GP access 
• Annual free at-home health testing kit (after 6 months' service) 
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support 

Financial Wellbeing 

• Workplace pension (auto-enrolment applies) 
• Life assurance (2x salary, after 6 months' service) 

Reward 

•  £50 colleague product allowance on Holland & Barrett products (after 6 months' service) 

Lifestyle & Everyday Benefits 

• Access to cashback and discounts from a wide range of retailers 
• 25% colleague discount, available in store and online 
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps 
• Cycle to Work scheme 

Ready to help deliver campaigns that connect with customers and make a difference? Apply today and take the next step in your CRM and loyalty career with Holland & Barrett. 

About Holland & Barrett 

For over 150 years, Holland & Barrett has helped people take steps towards better health and wellness. Our purpose is to make health and wellness a way of life for everyone, adding quality years to life. We combine knowledge, evidence and human connection to help make wellness simpler and more accessible. 

Inclusion & accessibility statement 

We want everyone to feel welcome at Holland & Barrett. We value different experiences, perspectives and abilities, and encourage applications from people of all backgrounds. If you need adjustments or support during the recruitment process, please let us know. 

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