Location: We offer hybrid working, with an expectation that you'll be present at our Holland & Barrett office in Nuneaton (CV10 7RH) for a minimum of 2 days per week. 

Holland & Barrett is growing - more markets and more complexity which means more data. The legal and ethical responsibility that comes with that is something we take seriously, and our Data Protection team is central to getting it right. This is a chance to join that team at a genuinely interesting moment and get under the skin of how a major international retailer manages its data protection obligations. 

What you'll actually be doing 

• Managing the Privacy Portal day-to-day - handling data subject rights requests including DSARs, erasures and complaints within regulatory timelines 
• Coordinating the full DSAR process from discovery through to disclosure, redaction and application of exemptions under UK GDPR 
• Managing erasure requests and ensuring direct requests are accurately logged in the system 
• Coordinating CCTV disclosure requests - securing, viewing, redacting and disclosing footage appropriately 
• Assisting with the investigation of GDPR complaints from customers and employees 
• Keeping all Privacy Rights Logs accurate and up to date 
• Supporting the Deputy DPO and DPO with presentation materials and wider team activity 

How we'll see your impact 

• DSARs and rights requests are handled accurately and on time - every time - keeping H&B compliant and reducing regulatory risk 
• The Deputy DPO and DPO have the headspace to focus on strategic projects because the day-to-day is in safe hands 
• Internal stakeholders across Legal, HR, Marketing and Tech feel well-supported on data protection queries 

What you'll need 

• Strong organisational skills and the ability to manage competing deadlines in a fast-moving environment 
• Excellent written communication - you'll be responding to customers and employees on sensitive matters 
• Proficiency across the Microsoft Office suite - Outlook, Excel, Word and PowerPoint 
• A genuine interest in data protection and a willingness to learn - prior GDPR knowledge is a bonus, not a requirement 
• Experience in retail or customer services would be an advantage 
• Familiarity with tools like OneTrust, Zendesk or Secure Redact is helpful, but full training will be provided 

• The salary reflects impact of the role
• 25 days holiday + 8 Bank Holidays
• 25% staff discount across our range - plus free online delivery - so you can live the wellness you help deliver.
• Pension contributions - because future-you deserves a break.
• Free wellness diagnostic tests - knowing your health is the first step to improving it.
• Exclusive discounts on wellness services, gym memberships, and more.
• Perks from other retailers - discounts, advice, and savings from brands you actually use.
• A culture of wellbeing - from mental health support to menopause coaching, we're serious about helping you feel your best.

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We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B. 

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).