Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

Are you ready to shape the future of wellness at one of the UK's most iconic health and wellness brands? We're looking for a strategic and passionate leader to architect and evolve our customer mission propositions — ensuring they are insight-driven, digitally innovative, and commercially impactful. You'll define how we build and scale the most meaningful wellness experiences for our customers across multiple channels and markets.

Key Responsibilities:

• Own the shaping and delivery of market-leading propositions that resonate with customers and drive business growth
• Lead Mission summits to build alignment on priorities for development in conjunction with NPD, H&B&Me, etc.
• Own a repeatable proposition framework across markets, segments, channels and products
• Set clear standards and gateways for proposition approval, validation, and evolution
• Set up feedback loops which continuously improve propositions based on market response, customer feedback, and commercial outcomes

Location:

This role is based in London (or Nuneaton), and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.

Key Requirements:

• A background in digital wellness, healthtech, or consumer health brands
• Experience leading customer propositions from strategy through to execution
• Strong commercial acumen and a test-and-learn mindset
• Understanding of longitudinal customer journeys across digital and physical channels
• Creative thinker with the ability to balance innovation and business results
• Someone who believes wellness should be inspiring, inclusive, and grounded in science

Wellbeing & Lifestyle Benefits 

• Health Cash Plan  
• Life Assurance 3 x salary
• Bonus
• Virtual GP 
• Private Medical - Family cover
• FREE at-home blood test kit 
• Holiday Purchase option 
• Pension Contribution up to 9%
• Access to ‘Wellhub' with gyms, studios and wellbeing apps 

Discounts & Savings 

• 25% Colleague Discount with FREE Next Day Delivery 
• Exclusive Discounts from a wide range of partners 
• £/€50 Annual Product Allowance to spend in store 

Learning & Development 

• Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library 
• AND MORE! 

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B. 

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). 

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