Location & working arrangement

Nuneaton | Permanent | Hybrid working, with a minimum of two days per week in the office.

Intro

There's more to Marketplace than adding products. It's about finding the right opportunities to grow.

H&B's Marketplace gives us the opportunity to extend our range, connect customers with more brands and respond to changing customer needs. The opportunity now is to turn that potential into stronger commercial performance.

As Marketplace Trading Manager, you'll take ownership of day-to-day Marketplace trading across your assigned categories and brands. You'll use performance data, customer insight and vendor relationships to grow sales, improve conversion and identify opportunities to expand our offer.

Working closely with Digital Trading, Category teams, vendors and specialist functions, you'll help make Marketplace an increasingly valuable part of our wider commercial strategy, balancing immediate trading opportunities with sustainable growth.

What you'll be doing

• Own day-to-day Marketplace trading performance across your categories and brands, tracking revenue, margin, conversion, customer engagement and availability.
• Identify performance gaps and growth opportunities, turning insight into clear actions and following them through to measurable results.
• Develop Marketplace growth plans that align with wider Category strategies and Digital Trading priorities.
• Spot gaps in our assortment, emerging brands and changing customer needs, recommending opportunities to extend our range and test new propositions.
• Build productive relationships with Marketplace vendors, developing joint plans for launches, promotions, content and growth.
• Improve product listings, information, imagery and catalogue quality to help customers discover products and make confident choices.
• Plan Marketplace-specific promotions and trading activity with vendors, working with internal teams to make sure activity is ready for launch and delivers as intended.
• Monitor availability, identify potential lost sales and work with Category and Demand Planning teams to address risks and opportunities.
• Share Marketplace insight and recommendations across Commercial and Digital Trading, helping ensure opportunities are considered as part of wider Category planning.

What you'll bring

• Experience in Marketplace, eCommerce, digital trading or a comparable digital retail role.
• A strong commercial mindset and the ability to use data to understand performance, identify opportunities and improve results.
• Experience building relationships with vendors, brands or partners and developing joint trading plans.
• An understanding of digital customer behaviour, including traffic, conversion, product discovery and content optimisation.
• The ability to spot assortment opportunities and support range changes, new product launches and promotional activity.
• Confidence working across Category, Digital, Marketing and Operations teams, influencing colleagues and turning recommendations into action.
• A curious, proactive approach, with the ability to balance immediate trading priorities with longer-term growth.

Benefits

Holidays

• 33 days, including bank holidays
• Holiday purchase scheme

Health & Wellbeing

• 24/7 Virtual GP access
• Private medical insurance – single cover
• Annual free at-home health testing kit (after 6 months' service)
• Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support

Financial Wellbeing

• Workplace pension with 5% employer contribution
• Life assurance (2x salary, after 6 months' service)

Reward

• Annual bonus (subject to company and individual performance) up to 10%
• £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)

Lifestyle & Everyday Benefits

• Access to cashback and discounts from a wide range of retailers
• 25% colleague discount, available in store and online
• Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
• Cycle to Work scheme

Ready to grow a developing digital channel and make a measurable commercial impact? If you know how to turn trading insight into action, build strong vendor partnerships and uncover new opportunities for customers, apply through the internal vacancy page.

About Holland & Barrett

We exist to make health and wellness a way of life for everyone, adding quality years to life. With more than 150 years of experience, we bring together knowledge, evidence-led thinking and practical support to help people move forward on their own wellness journeys. Every improvement we make to our offer is an opportunity to help customers find what works for them.

Inclusion & accessibility statement

We want every colleague to feel included and able to bring their experience and perspective to work. If you need an adjustment to support you through the application process, please let the hiring team know.

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