One of our team is heading off on maternity leave.

While they focus on something far more important than eCommerce metrics, we're looking for someone to step in and be a leader in our digital department with confidence for 12-months.

Yes, it's a maternity cover. No, it's not a placeholder. This is a chance to take the reins of a fast-moving growing digital retail business and make a real impact. It's big. It's visible. It's strategic. And it's yours to run through period of huge digital transformation for H&B.

You'll be the one who sets the direction, puts the plan into motion, and keeps a close eye on the numbers. When things are working, you'll know why - and when they're not, you'll know what to do about it.

You'll be leading a team, collaborating across departments, and generally being the person who knows what's going on in your corner of the digital universe.

What you'll actually be doing:

• Building and executing digital category strategies that drive revenues - specifically across our food and drink ranges, where customer habits shift fast and margins matter.
• Owning the P&L for your categories. You'll know what's working, what's not, and what needs fixing.
• Leading a team of four - mentoring, challenging, and developing them to be even better.
• Driving performance across our website and app in the UK & Ireland.
• Owning the Marketplace from top to bottom - listings, pricing, ads, vendors, inventory, the lot. Especially in food and drink, where availability and visibility are everything.
• Collaborating across the business - Digital Trading, eCRM, Social, Commercial, Finance, Supply Chain. You'll be the connector, not the bottleneck.
• Using data as your compass - uncovering trends, solving problems, and spotting opportunities before they become obvious. Think seasonal spikes, basket behaviours, and what's flying off the shelves.
• Improving the customer experience - from first click to final checkout, and everything in between.

How we know you're nailing it:

We're looking at the numbers that matter - the ones that show your strategy's not just working, but winning:

• Revenue, margin, EBITDA - the big stuff.
• Conversion rates, AOV, IPB - the stuff that tells us if your plans are working.
• Customer growth - new, returning, and sticking around.
• Bounce rates and interaction times - because we want people to stay, not sprint away.
• Shopper frequency - because once is nice, but twice is better.

If the numbers are going up and the customer experience is getting smoother, you're doing it right.

What you'll need: 

• Experience in a big D2C environment - ideally in food, drink, or FMCG, where pace, precision, and product availability really matter.
• A track record of spotting growth opportunities and actually doing something about them.
• Comfort with data - not just reading dashboards, but acting on them.
• Leadership - you've led teams, developed people, and made things happen.
• Marketplace know-how - you've worked with vendors, optimised listings, and driven performance.
• Strategic thinking - you can zoom out, plan ahead, and still get stuff done today.
• Stakeholder skills – you know how to build alignment and keep momentum going, with purposeful conversations and clear direction.
• A healthy disrespect for “how we've always done it.”

Let's be honest - no one applies for a job just for the mission. You want to know what's in it for you. Here's a taste:

• The salary's competitive - we'll talk numbers early
• 25% off everything at H&B - even the fancy supplements.
• Pension contributions - because future-you deserves a break.
• Perks from other retailers - discounts, advice, and savings from brands you actually use.
• And more - we won't list every perk, but it's more than just free fruit and a ping-pong table.

This may be a maternity cover. But it's also a chance to be in a leadership position in a fast-growing digital business, shape strategy, and make a real impact. And where there's growth, there's opportunity.

#LI-DA2

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).