Location: We offer hybrid working, with a minimum expectation of 2 days per week in our offices. Because our Head Office is in Nuneaton (CV10 7RH), you'll need to be there at least one day per week. Your second day can be in either London (W1G 9DQ) or Nuneaton.

Strong Marketplace performance starts long before a supplier goes live. It's shaped by how well onboarding is run - how clearly expectations are set, how smoothly compliance is handled, and how confidently suppliers are prepared to trade. This role takes ownership of that critical phase and makes it work better for everyone involved. 

We're looking for a Supplier Onboarding Manager to own how new sellers join our Marketplace and make that experience faster, clearer, and genuinely better - not just for suppliers, but for the internal teams who rely on a smooth handover to keep things moving. If you enjoy turning complexity into something that actually works, you'll feel very at home here. 

What you'll actually be doing 

• You'll own the end-to-end onboarding journey for new Marketplace suppliers - from the moment the deal is done to the moment they're live and trading. 
• That means guiding suppliers through documentation, compliance checks, platform setup, and operational readiness. 
• You'll be the main point of contact for new vendors, answering questions, spotting issues early, and keeping momentum going. You'll also build and maintain clear onboarding materials so suppliers know what's expected and when. 
• Behind the scenes, you'll work closely with Legal, Finance, Tech, Commercial, and Operations to make sure contracts are right, data is clean, and nothing important gets missed. Where the process creaks, you'll help fix it - streamlining steps, removing friction, and pushing for automation where it makes sense. 

In short: you'll make onboarding feel intentional, joined-up, and scalable - not improvised. 

How we'll know you're making an impact 

• Suppliers launch faster and with fewer issues 
• Time-to-launch goes down, without cutting corners on compliance 
• Fewer problems show up after suppliers go live 
• Onboarding feedback improves - from suppliers and colleagues 
• Data and reporting actually tell a story we can act on 

What you'll need 

• You've probably worked in supplier onboarding, partner operations, marketplace ops, or a similar cross-functional role. You understand how e-commerce or marketplaces really work - not just in theory. 
• You're detail-oriented, process-minded, and comfortable juggling multiple onboarding streams at once. You can work confidently with Legal, Tech, Finance, Operations, and Commercial teams, and you're not afraid to ask the awkward-but-necessary questions. 
• You communicate clearly, keep things moving, and use data to spot where things could be better. You're hands-on, pragmatic, and quietly relentless about getting things done properly. 

If you like building solid foundations that let others scale - this role will suit you very well. 

You want to know what's in it for you. Here's a taste:

• The salary's competitive - we'll talk numbers early
• Bonus - 10% (Band 5)
• 25 days of holiday + 8 Bank holidays
• 25% staff discount across our range - plus free online delivery - so you can live the wellness you help deliver.
• Pension contributions - because future-you deserves a break.
• Free wellness diagnostic tests - knowing your health is the first step to improving it.
• Exclusive discounts on wellness services, gym memberships, and more.
• Perks from other retailers - discounts, advice, and savings from brands you actually use.
• A culture of wellbeing - from mental health support to menopause coaching, we're serious about helping you feel your best.

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Holland and Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart – making health and wellness a way of life for everyone.  

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).