About Holland & Barrett

For over 150 years, we've been helping people take control of their health and wellness. Our purpose is simple: to make health and wellness a way of life for everyone. We combine science, expertise and care to help people add quality years to life.

At Holland & Barrett, we're building smarter, simpler ways to work. As our Tooling and Automation Engineer, you'll help teams move faster, collaborate better and deliver great service by designing automation that genuinely makes a difference.

You'll translate business needs into practical, scalable tooling solutions – combining Atlassian expertise with modern automation platforms to improve workflows across Technology and beyond.

What You'll Be Doing

• Administer and optimise Jira Software and Jira Service Management
• Design, build and maintain workflows, screens, issue types, schemes and permission models
• Own Jira Automation rules (complex, scalable, maintainable)
• Improve ITSM workflows (incident, problem, change, request)
• Improve engineering workflows (scrum, kanban, release management)
• Maintain clean project structures and governance standards
• Build dashboards and reporting that leadership actually uses
• Integrate Jira with tools such as Slack, CI/CD pipelines and Microsoft 365
• Support teams with onboarding, best practice and troubleshooting
• Continuously refactor and simplify the Atlassian environment
• Own and develop Jira Assets (CMDB) — structure, object schemas, automation, governance

Location : Hybrid working with occasional travel to our London or Nuneaton hub for collaboration sessions and key meetings.

What We're Really Looking For

• Strong hands-on Jira admin experience (Cloud preferred)
• Deep Jira Service Management knowledge
• Confident with complex workflow design
• Strong Jira Automation capability
• Experience managing permission schemes and governance models
• Comfortable working with REST APIs, JSON and basic scripting
• Understands Agile and ITSM environments in practice, not just theory
• Opinionated about good tooling hygiene
• Pragmatic, fast and solution-focused
• Real experience implementing and maintaining Jira Assets (CMDB)

Bonus if you've:

• Cleaned up Jira instances before
• Led a Jira consolidation or migration
• Integrated Jira into Slack or CI/CD workflows

Benefits

We want you to feel supported in every part of your life.

Holidays

• 33 days, including bank holidays
• Holiday purchase scheme

Health & Wellbeing

• 24/7 Virtual GP access
• Private medical insurance – single cover
• Annual free at-home health testing kit
• Access to our Employee Assistance Programme and Mental Health First Aiders

Financial Wellbeing

• Workplace pension with employer contribution
• Life assurance (2x salary, after 6 months' service)

Reward

• £50 colleague product allowance on Holland & Barrett products

Lifestyle & Everyday Benefits

• 25% colleague discount, in store and online with free delivery
• Free Wellhub membership
• Cycle to Work scheme
• Access to cashback and retailer discounts

Inclusion & accessibility statement

We're committed to building a workplace where everyone feels valued, respected and able to thrive. Every journey is different, and we welcome applications from people of all backgrounds and experiences.

If you need any adjustments during the recruitment process, please let us know — we're here to support you.

#LI-Hybrid #LI-CM1