Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.

Join Holland & Barrett as an Insight Manager on a 12 months fixed term contract and help shape the future of Weight Management solutions. You'll lead the development of consumer-led insight strategies that fuel innovation, enhance customer journeys, and unlock growth in the rapidly evolving health and wellness space. This is a unique opportunity to combine your expertise in research and analytics with a genuine passion for making a difference in people's health outcomes. 

Key Responsibilities:

• Lead the insight strategy for Weight Management, driving evidence-based decisions across product, service, and customer experience. 
• Partner with senior stakeholders across healthcare and product to deliver impactful, insight-driven recommendations. 
• Conduct and manage research across the full range of methodologies – from segmentation to journey mapping and UX testing. 
• Identify and evaluate growth opportunities, including innovation and proposition testing. 
• Optimise digital journeys and track key experience metrics (e.g. NPS, CSAT, LTV). 
• Stay ahead of market trends and competitor activity to guide commercial strategy. 
• Translate complex data into clear, compelling narratives to inform decision-making. 

Location:

This role is based in London (or Nuneaton), and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.

Key Requirements:

• Proven experience in consumer insight or analytics, ideally in health, wellness, or digital services. 
• Expertise in both qualitative and quantitative research methods. 
• Strong stakeholder management and data storytelling skills. 
• Passion for digital health, with a focus on improving customer outcomes and commercial performance. 

Our Benefits for this role include, but not limited to:

• H&B Employee Discount - 25%
• Bonus
• Pension company contribution
• 33 Days Holiday per year (Inclusive of bank holidays)
• Private Medical Care
• Exclusive benefits, free advice and savings from a range of retailers and providers
• Electric Car Scheme

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures - I am me, we are H&B. 

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). 

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